3
- 30-day money-back guarantee
- If the first paid month is not right, contact hello@thermoneural.com within 30 days of the charge and it is refunded. It is a manual refund handled through Stripe; the Terms are the binding version.
A
- Asset
- An asset is a single thing whose temperature you need to prove: a cold room, a walk-in freezer, a display case, a transport container. Each asset has its own required temperature band and its own reading history.Related: Temperature band, Readings
- Audit trail
- The audit trail is the evidence file an auditor can follow line by line. Cryovo's PDF shows the summary, every excursion with start/end/duration/worst value/status, and an appendix of the readings behind it.Related: Readings appendix, Audit-ready
- Audit-ready
- Audit-ready means the record is organised and explainable: what was measured, against which limit, what happened, and where the readings are. It does not mean certified, validated or guaranteed compliant.Related: Audit trail
- Automatic leak detection (ALD)
- Automatic leak detection uses fixed sensors to detect refrigerant escaping earlier than a periodic inspection would. Some rules make it mandatory above a size threshold and allow longer leak-check intervals when it is installed.Related: Leak check
B
- Billing portal
- The billing portal is hosted by Stripe; Cryovo never sees your card details. From the monitor or account page you can open it to update the payment method, get invoices or cancel the subscription.
C
- Cold excursion
- A cold excursion means the temperature was lower than allowed (for example below 2 °C in a 2–8 °C room). Chilled product can freeze; Cryovo records the same facts as for warm excursions.Related: Excursion
- Compliance score
- The score is a deterministic summary of the uploaded log, not a certification. It starts at 100 and subtracts 4 points for every warm excursion and 2 for every cold excursion, floored at 0. Use it to compare logs, not as a regulatory approval.Related: Excursion, Audit trail
D
- Design partner
- A design partner is not a demo user. They run Cryovo on a real facility for a fixed period, give direct feedback, and in exchange get hands-on setup and a direct line to the team.Related: Design-partner pilot
- Design-partner pilot
- The pilot runs for 60 days on the Facility plan at $199/month (USD), month to month. It includes an onboarding call, help with the first import, the audit-trail reports, and a direct email line. Applying is free; the pilot itself is paid.Related: Design partner
E
- E-signature
- Cryovo's e-signature records the signer, role, time and hashes of the signed content. If anything in the signed record changes, re-verification fails. Available on the Professional plan.Related: Part 11-aligned
- Excursion
- An excursion starts when a reading leaves the band and ends when a reading returns inside it. Cryovo records how long it lasted, how far the temperature drifted, and whether it recovered.Related: Warm excursion, Cold excursion, Out-of-band time, Recovered
F
- F-gas
- F-gas is the family of fluorinated gases used in fridges, freezers, air-conditioning and heat pumps. Rules require leak checks, record keeping and — from 2027 — additional reporting for larger systems.Related: Refrigerant, GWP, tCO₂e
- Facility plan
- Facility is the plan for one facility that needs the cold-chain record plus F-gas accounting: up to 10 assets, the environmental/F-gas report, and the audit-trail PDFs. Month to month; cancel any time.Related: F-gas, Asset
- Free plan
- The free plan lets you run the whole workflow on one asset: register it, import readings, see excursions and the score, and download the audit-trail PDF. It never asks for a card.Related: Asset
G
- GWP
- GWP is a multiplier. CO₂ has a GWP of 1; refrigerant R-404A has a GWP of 3,943, so 1 kg of it counts as 3,943 kg of CO₂-equivalent. Cryovo prints the GWP basis so the number can be traced.Related: tCO₂e, Refrigerant
H
- HACCP
- HACCP (Hazard Analysis and Critical Control Points) is a structured food-safety approach. Temperature monitoring records and corrective actions for out-of-limit readings are part of the evidence a HACCP plan relies on.
L
- Leak check
- Larger refrigerant systems must be checked more often. The requirement is set per system by its tonnes of CO₂-equivalent (for example every 12, 6 or 3 months), with a longer interval possible when automatic leak detection is fitted.Related: tCO₂e, Automatic leak detection (ALD)
O
- Open excursion
- Open means the log ends while the temperature is still out of range. Treat it as unresolved: check the asset and investigate before relying on the record.Related: Recovered
- Out-of-band time
- Out-of-band time sums the duration of every excursion in the uploaded log. It is a quick measure of how much time the asset was outside its required range.Related: Excursion
P
- Part 11-aligned
- Part 11 is the US FDA regulation for electronic records and signatures. 'Aligned' means the design follows its record-keeping principles (signer identity, time, content binding). It is not a certification, validation or guarantee of compliance.Related: E-signature
- Per-analysis credit
- Some platforms charge a platform fee plus credits for each AI-assisted analysis. The comparison page shows how that model differs from Cryovo's flat monthly subscription; competitor prices can change and are checked against their published pages.
- Professional plan
- Professional adds unlimited assets at one facility and tamper-evident e-signatures on top of the Facility capabilities. It is the plan for teams that need the record signed and verifiable.Related: E-signature, Part 11-aligned
R
- Readings
- One reading is a time and a temperature (for example 2026-10-27 14:15, 4.2 °C). A logger produces hundreds or thousands of them. Cryovo evaluates each reading against the asset's band.Related: Logger, Temperature band
- Readings appendix
- The appendix prints the uploaded readings (bounded to the most recent 2,000 rows) so a reviewer can check the summary against the source data. The full uploaded file remains the source of record.Related: Audit trail
- Reclaimed HFC
- Reclaiming recovers used refrigerant and cleans it to a defined specification. Record keeping and reporting for reclaimed HFCs is a 2027 requirement — one of the deadlines covered in the 2027 guide.Related: F-gas
- Recovered
- An excursion is recovered when the log shows the temperature returning inside the required band. If the last reading is still outside the band, the excursion is shown as open.Related: Open excursion, Excursion
T
- tCO₂e
- tCO₂e puts different gases on the same scale. For example 10 kg of R-404A (GWP 3,943) is 39.43 tCO₂e. Leak-check obligations and quotas are expressed in this unit.Related: GWP, Leak check
W
- Warm excursion
- A warm excursion means the temperature was higher than allowed (for example above 8 °C in a 2–8 °C room). Cryovo counts it, measures its duration and records the worst value.Related: Excursion
General information, not legal or compliance advice. Cryovo is not a certifying body; confirm requirements with your regulator. See also the Help page.