Cryovo Terms of Service

Cryovo ("we," "us," "our," or "Cryovo") provides cold-chain and F-gas compliance software. By accessing or using Cryovo you accept these terms.This is a first-draft template — please have it reviewed by counsel before relying on it.

1. The Service & compliance disclaimer

Cryovo provides record-keeping and analysis tools to support compliance with frameworks such as 21 CFR Part 11 and FSMA 204. It is not a certified, validated, or guaranteed compliant system, and it is not a substitute for your own compliance program, documented standard operating procedures, trained personnel, or third-party audit. You remain responsible for meeting the regulatory requirements that apply to your operations. We make no claim that use of Cryovo constitutes, achieves, or certifies regulatory compliance.

2. Accounts & acceptable use

You must provide accurate account information and keep credentials secure. You agree not to misuse the service, attempt to circumvent access controls or entitlement gates, or use it to violate any law. You are responsible for the data you upload and for having the rights to process it.

3. Your data

You retain ownership of the business data you upload. You grant us a limited license to host, process, and display it solely to provide the service. Refer to our Privacy Policyfor details. For B2B customers, a Data Processing Agreement (DPA) is available — see our Data Processing Agreement.

4. Billing, refunds & cancellation

Paid plans are billed in advance on a monthly or annual basis via our payment processor. You may cancel at any time from your account (Manage billing — one click, no phone calls or emails); access continues through the end of the paid period. 30-day money-back guarantee: if you are not satisfied, contact us within 30 days of your first charge and we will issue a full refund — no forms, no interrogation. Subscription renewals auto-renew until cancelled.

5. Intellectual property

The Cryovo software, logo, and content are owned by us or our licensors. You may not copy, resell, reverse-engineer, or create derivative works except as expressly permitted.

6. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, CRYOVO SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY. CRYOVO'S TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO CRYOVO IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100).

7. Termination

We may suspend or terminate access for breach of these terms, with notice where practicable. You may stop using the service and delete your account at any time.

8. Governing law & changes

These terms are governed by the laws of the jurisdiction stated in our contract or, absent one, the laws applicable to our principal place of business. We may update these terms from time to time; continued use after changes constitutes acceptance.