Cryovo Terms of Service

Cryovo provides record-keeping and analysis tools to support compliance with frameworks such as 21 CFR Part 11 and FSMA 204. It is not a certified, validated, or guaranteed compliant system, and it is not a substitute for your own compliance program, documented standard operating procedures, trained personnel, or third-party audit. You remain responsible for meeting the regulatory requirements that apply to your operations. We make no claim that use of Cryovo constitutes, achieves, or certifies regulatory compliance.

You must provide accurate account information and keep credentials secure. You agree not to misuse the service, attempt to circumvent access controls or entitlement gates, or use it to violate any law. You are responsible for the data you upload and for having the rights to process it.

You retain ownership of the business data you upload. You grant us a limited license to host, process, and display it solely to provide the service. Refer to our Privacy Policy for details. For B2B customers, a Data Processing Agreement (DPA) is available — see our Data Processing Agreement.

Paid plans are billed in advance on a monthly or annual basis via our payment processor. You may cancel at any time from Manage billing in the monitor (one click, no phone calls or emails); access continues through the end of the paid period. 30-day money-back guarantee: if you are not satisfied, contact us at hello@thermoneural.com within 30 days of your first charge and we will issue a full refund — no forms, no interrogation. Subscription renewals auto-renew until cancelled.

The Cryovo software, logo, and content are owned by us or our licensors. You may not copy, resell, reverse-engineer, or create derivative works except as expressly permitted.

To the maximum extent permitted by applicable law, in no event will Cryovo be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or any loss of profits, revenue, goodwill or data, arising out of or in connection with the Service or these Terms, whether in contract, tort (including negligence), strict liability or otherwise, even if advised of the possibility of such damages. Our aggregate liability for all claims relating to the Service will not exceed the greater of (a) the amounts you paid to us in the 12 months before the claim arose, or (b) CAD $100.

We may suspend or terminate access for breach of these terms, with notice where practicable. You may stop using the service and delete your account at any time from the in-app controls at /account.

These terms are governed by the laws of the Province of Ontario, Canada. We may update these terms from time to time; continued use after changes constitutes acceptance.

The Service is provided ‘as is’ and ‘as available’. To the maximum extent permitted by applicable law we make no warranties, representations or conditions of any kind, express or implied, including merchantability, fitness for a particular purpose, title, or non-infringement. We do not warrant that the Service will be uninterrupted, secure or error-free, or that any output, calculation, estimate or analysis is accurate, complete or reliable.

Any calculation, simulation, estimate, ranking or other output provided through the Service is for informational purposes only and is not professional engineering, financial, legal, real-estate or other professional advice. You are responsible for verifying any output before relying on it.

Nothing in these Terms excludes or limits any right or remedy that cannot be excluded or limited under applicable law, including provincial consumer-protection legislation where it applies.